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It help desk Interview Questions

Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. When I lead the support team at CircleCI, 90% of the people I hired are now engineers. I got lucky in my first tech job, but it wasn’t going anywhere. My second tech job I started in support and was promoted to the ops team within six months.

What can people do after working helpdesk?

  • Network administrator.
  • Cybersecurity specialist.
  • Software engineer.
  • Cloud computing engineer.
  • IT manager.
  • System administrator.

In most shops, there is rarely any training, even if the company has a training program in place for other employees. Programmers are expected to arrive on their first day with all of the skills they need. Even worse, the assumption is that programmers are really smart people who are good at problem solving. That assumption leads upper management to believe that good programmers do not need training. When you change positions, you will need to figure out what is going on yourself, and you will probably need to teach yourself. Now it’s time to go one step further and create your list of essential features and “nice to have” features.

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The biggest downsides I see of VPNs are 1) No firm SLA – VPNs are dependent on the Internet, and thus prone to any performance how to become a help desk engineer or outages. 2) Limited Scalabilty – As the network expands or changes, all the tunnels must be manually updated (unless you’re running a dynamic routing protocol across them). 3) Limited features – For example, it’s impossible to bridge the same subnet across a VPN. 4) Complexity – IPSec has lots of options, and if both sides don’t match exactly, the tunnel will have problems. This is a big headache if you don’t control the equipment on both sides of the tunnel.

How long should you stay at help desk?

If you're serious about moving up in your career, keep this rule of thumb in mind (it applies to entry-level positions): Being in the helpdesk for a year or two is completely normal. Three years is pushing it, but still alright.

Fast forward 5 years, I’m living in Canada and I’m getting pretty sick of being stuck in the helpdesk. I wasn’t really interested in continuing down the road of the IT Operations side being a Sysadmin so I ask one of my friends who is a Web Developer what I should do. He recommends I try to learn how to code and see how I like it. Something as simple as a missing period can mean the difference between random failure and perfect success.

Join an online IT community and leverage it

Bootcamps are NOT for people with zero code experience- it makes it really tough to keep up. A lot of the struggling and thrashing has to happen before bootcamp. Why learn DevOps and 50 things when you can just code directly with more money and less of the craziness (programmers don’t have to deal with HelpDesk calls or Managers in the same way and NO ON-CALL). I’m in same place with you in my 30s stuck as applicable support, and picking up python and wanting to transition myself to data scientists type role.

communication skills

For example, IT Support is a service that can easily be outsourced. Help desk jobs in IT earned a mean $51,820 per year as of May 2011, according to the Bureau of Labor Statistics. Salaries for the lowest-paid 10 percent could descend to under $13.93 per hour or $28,980 per year.

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